Non-emergency support
GP, local health providers and NHS 111
Your GP, pharmacist or local health service is the best place to start for non-emergency (non-medical) queries. Your NHS record will help to ensure you get joined-up care between your GP and your NHS provider.
If you need out-of-hours help
Call the NHS 111 number if you're experiencing complex problems caused by a new or an existing medical condition. Also use 111 if you need to discuss an ongoing care plan or need an emergency prescription.
Phone: 111
Website: NHS 111
Reach Out (managed by The Forward Trust) - a confidential online chat service
Reach Out offers a confidential online chat service, which has real people trained and ready to support you with worries or concerns about alcohol, drugs or gambling, and also related issues including housing, mental health and employment. If you're aged 16 and over and have concerns about substance use, gambling or other related issues, please do click on the link below.
The service isn't just for people experiencing addiction firsthand. In 2023, for instance,18% of people reaching out for support were from loved ones concerned about someone else living with drug or alcohol use.
Website: Reach Out
